Refund Policy

We strive to ensure your satisfaction with our organic skincare products. In the event that you
receive a damaged or defective product, we are here to assist you. Our exchange policy is
designed to offer a seamless experience while maintaining the quality of our products.

If you receive a product that is damaged or defective, please follow these steps:

1.  Contact our customer support team within 24 hours of receiving the product. You can
   reach us at skince.pk@gmail.com or WhatsApp us at 03091286092.
2.  Provide detailed information about the issue along with clear photographs showcasing
   the damage or defect. This will help us assess the situation promptly.
3.  Once we have reviewed your case and confirmed the damage or defect, we will initiate
   the exchange process.
4.  You will be provided with instructions on how to return the damaged or defective product.
   Please ensure that the product is securely packaged to prevent further damage during
   transit.
5. Once we receive the returned item and verify the damage or defect, we will proceed with
   sending you a replacement product.

Please note:

• Our exchange policy is applicable only for products that are damaged or defective upon
  receipt.
• We do not provide cash refunds for damaged or defective products.
•  The damaged or defective product must be reported to us within 24 hours of receiving
  the order.
•  We reserve the right to request additional information to verify the damage or defect.

At Skince, we are committed to delivering high-quality products and exceptional customer
service. If you have any questions or concerns about our exchange policy, please feel free to
contact our customer support team.